This grey page stands in for a real page like faq.html. The thing to try is the help chat launcher in the bottom-right corner.
Ask it "is it free?" (instant), "what's the recovery arc?" (answered by Coach Apex), then "should I downsize?" (Apex sends you to a real instructor).
Drop it on any page with one line: <script src="assets/flightx-help-chat.js" defer></script>